How It Works
With your membership, you receive multiple money-saving benefits, subject to the terms and conditions below:
- 10% Cash Back and Free Shipping & Handling Rebates at our Sister Brands
- 5% Cash Back and Shipping & Handling Rebates of up to $10 per Order at Marketplace Retailers
- Return Shipping Rebates of up to $10 per Order
Your membership is non-transferable. Your benefits are available only to you and your immediate family. “Immediate family" means you, your spouse or partner and your children living in your home who are permanent residents and at least 18 years old. There is a limit of one membership per household. In addition, membership benefits are only available to personal, non-commercial purchasers. Any order that is deemed a commercial (non-personal) use or high-volume/reseller order, at our sole discretion, will not be eligible for membership benefits.
As a Starcrest VIP Rewards member, you receive 10% cash back and unlimited Free Shipping & Handling Rebates on every purchase you make at our participating Sister Brands during your active membership. Purchases made at the following Sister Brands are eligible for 10% cash back and Free Shipping & Handling Rebates:
- Miles Kimball
- Walter Drake
- Easy Comforts
- Native Remedies
- Dream Products
- Starcrest
Complete your purchase online as you normally would. Your cash back will automatically be applied to your Savings page and a cash back check will be mailed to you the month following the month of your purchase.
If you paid for shipping & handling, submit your shipping & handling rebate request by clicking “Rebates” from the navigation menu on StarcrestVIPRewards.com. Just select “Cash Back + Shipping” as your rebate type in Step 1, click Next and fill out and submit the electronic rebate form.
Send us proof-of-purchase documentation. All documentation must be unaltered. Valid forms of proof-of-purchase include:
- An order confirmation page listing the sales date, items purchased, purchase amount, and shipping & handling charge
- An order confirmation email
- A packing slip listing the sales date, items purchased, purchase amount, and shipping & handling charge
Submit your proof-of-purchase through the portal, or email your proof-of-purchase documentation, along with your claim number (for online submissions only), to [email protected].
Complete your purchase as you normally would. Your cash back will automatically be applied to your Savings page.
If you paid for shipping & handling, submit your shipping & handling rebate request by filling out and mailing in the “Sister Brands Shipping Rebate” form included in your Welcome Booklet. (You can order additional forms by calling 833-229-0910.)
Send us proof-of-purchase documentation. All documentation must be unaltered. Valid forms of proof-of purchase include:
- An order confirmation email
- A packing slip listing the sales date, items purchased, purchase amount, and shipping & handling charge
Send your completed “Sister Brands Shipping Rebate” form, along with your proof-of-purchase documentation, to:
Starcrest VIP Rewards Rebates
P.O. Box 290728
Wethersfield, CT 06129-0728
Once received, we will verify and process your claims and mail you a check the month following the month of your purchase. Rebates must be submitted within 30 days of purchase.
As a member, you also receive 5% cash back and up to $10 in shipping & handling rebates when you shop at any of our Marketplace Retailers, including grocery retailers. This 5% cash back is based on your order amount (excluding shipping, handling, and taxes). You can earn up to $1,000 cash back and up to $500 in shipping & handling rebates every membership year by shopping through the Marketplace!
For an online purchase to qualify for 5% cash back, you must shop through the links provided in on the “Marketplace” page of the Starcrest VIP Rewards website. To get to the Marketplace section, log in to the StarcrestVIPRewards.com website, click "Shop" from the navigation menu, and click "Shop Marketplace” from the drop-down. By shopping through these links, cash back will automatically be applied to your Savings page and a cash back check will be mailed to you the following month. If you did not shop through the links at StarcrestVIPRewards.com, you can submit a cash back rebate claim online by visiting the “Rebates” page.
For a phone or in-store purchase to qualify for 5% cash back, you must make the purchase at one of the select list of eligible retailers provided in your Welcome Booklet or listed on the “Marketplace” page of the Starcrest VIP Rewards website. To get to the Marketplace section, log in to the StarcrestVIPRewards.com website, click "Shop" from the navigation menu, and click "Shop Marketplace " from the drop-down. You must submit a rebate form with a valid proof-of-purchase either online or through the mail.
For grocery purchases to qualify for 5% cash back, make your purchase at an eligible grocery retailer in the Marketplace. You can make your grocery purchase in-store or online through the Marketplace links. After your purchase, submit a rebate claim with your dated proof-of-purchase documentation. Please refer to the “How to Submit a Rebate” section for details. To view participating grocery retailers, visit the “Groceries & Household Supplies” category in the Marketplace and look for stores that are labeled with a “Rebate Required” tag.
To submit a claim online, please visit the “Rebates” page on StarcrestVIPRewards.com, select the type of rebate you would like to request, and fill out and submit the electronic rebate form.
To submit a claim through the mail, fill out and mail in the “Marketplace Rebate” form included in your Welcome Booklet, and unaltered proof-of-purchase documentation.
Valid forms of proof-of-purchase include:
- An order confirmation page listing the sales date, items purchased, purchase amount, and shipping & handling charge
- A packing slip listing the sales date, items purchased, purchase amount, and shipping & handling charge
- A sales receipt listing the sales date, items purchased, and purchase amount
Marketplace claims must be submitted within 30 days of the original purchase date. One purchase per retailer per day is eligible for 5% cash back. Any orders returned or cancelled are not eligible for 5% cash back. The 5% cash back is valid on merchandise only. To view a specific retailer’s restrictions, please visit that retailer’s brand page in the Marketplace. Additional restrictions may be imposed by each participating retailer.
As a Starcrest VIP Rewards member, you can claim return shipping rebates if you need to return a purchase you made with any of our Sister Brands or Marketplace retailers.
Your purchases are eligible for up to $10 in return shipping rebates. You are eligible for up to $500 in return shipping rebates every membership year, subject to the following terms and conditions:
To submit a return shipping rebate claim via regular mail, you must first complete a “Return Shipping Rebate” form and provide details of your purchase and shipping charge documentation.
- Offline forms can be found in your Starcrest VIP Rewards Welcome Booklet. (You can order additional forms by calling 833-229-0910.)
- Send your completed “Return Shipping Rebate” form, along with your purchase and shipping charge documentation, to:
Starcrest VIP Rewards
P.O. Box 290728
Wethersfield, CT 06129-0728
To submit a return shipping rebate claim online, visit the “Rebates” page on StarcrestVIPRewards.com, select “Return Shipping” as your rebate type in Step 1, click Next to fill out the form, and follow the instructions.
Provide two forms of documentation with your rebate claim: a valid proof-of-purchase and a return shipping charge receipt (see below for documentation options).
Valid forms of proof-of-purchase must include any of the following unaltered documents listing the sales date, items purchased, and purchase amount:
- An order confirmation page; or
- An order confirmation email; or
- A packing slip
Valid forms of return shipping receipt must include any of the following unaltered documents listing the date and return shipping charge:
- The shipping receipt or a copy of the return label with cost and tracking number; or
- Return confirmation from the retailer, including the refund amount.
Rebate claims must be submitted within 30 days of the original order date. You must be an active member on the date of the original order.
Only one return shipping rebate claim can be made per each original order. Starcrest VIP Rewards return shipping rebates are available only for purchases that are not covered by the specific retailer’s return shipping policy. If the retailer’s policy is to pay for return shipping on an item purchased by a Starcrest VIP Rewards member, that item is not eligible for a Starcrest VIP Rewards return shipping rebate.
Insurance coverage for return shipping of the item is not provided under the program.
